Services Performance Targets Replying to all enquiry 90% within 1 working day Processing of EDI paperless Declarations 90% within 15 minutes Customs clearance 100% within 1 working day Transport 100% within 1 working day Processing of applications for refund of Duty draw back 100% within 15 working days Processing of applications for refund of Duty import duty under Bis 19 100% within 15 working days Processing of Bill of Lading 100% within 1 working day Processing of Form "D" "A" 100% within 2 working day Processing of Certificates of Origin 100% within 1 working day BOI Approval 90% within 2 working days of application